Privacy Policy

This Privacy Policy is intended to state the rules and procedures governing the collection processing and storage of Personal Data when using the website of ALDALU Saudia Limited/AQ-IT or any of its products digital platforms and AI automation solutions belonging to it
The Company is absolutely committed to the provisions of the Personal Data Protection Law issued by Royal Decree No M/19 dated 1443/2/9 H and amended by Royal Decree No M/148 dated 1444/9/5 H in the Kingdom of Saudi Arabia its Implementing Regulations and the regulations of the National Cybersecurity Authority

1. Definitions
৹ The Company / We: ALDALU Saudia Limited/AQ-IT
৹ The Client: Any person of natural or legal capacity maintaining a contractual relationship with the Company to benefit from its services
৹ The User / You: Any individual who accesses the website or interacts with the channels and automated systems owned by the Company
৹ Personal Data: Every datum regardless of its source or form that would lead to knowing the individual specifically or makes identifying them possible directly or indirectly
৹ The Processor: AQ-IT in its capacity as the technical service provider that processes data on behalf of the Data Controller The Client and according to their instructions

2. Personal Data We Collect
We collect your personal information during your communication with us your request to try the services or your use of our website and linked platforms This information includes
৹ Identity and Contact Information: Such as first name last name email phone number city job title and billing data
৹ Technical Information and Cookies: Such as IP address browser type system used and your visit logs to the website or your interaction with our systems via Cookies to improve performance and system stability
৹ Operational and Interactive Data: Text and voice logs resulting from the interaction of clients with smart assistants and automation systems such as WhatsApp chats or AI voice calls

3. How We Use Your Information and AI
We use your personal and interactive information to provide our services and improve your technical experience for the following purposes
৹ Creating and managing your account and customizing your experience within the website and systems
৹ Operating automation and artificial intelligence services such as automated response scheduling appointments and routing conversations
৹ Providing technical support customer service and responding to your inquiries
৹ AI Data Privacy: We strictly confirm that we do not use our clients’ databases or their users’ conversations to train public AI models as your data remains completely isolated and secure within the private environment of your establishment
৹ Direct Marketing and Newsletter: We may use your contact information email to send technical updates and newsletters under your explicit consent We confirm our commitment to providing a clear Unsubscribe link at the bottom of every email to enable you to stop receiving them free of charge at any time

4. Information Sharing
We do not sell or share your personal information with any external party except in the following cases
৹ When dealing with trusted partners who provide us with supporting and integrative services such as official connection channels for WhatsApp or systems linked to CRM provided they fully commit to confidentiality and data protection
৹ If required officially by law or competent government and judicial authorities in the Kingdom
৹ Any sharing of information is done under an official agreement that guarantees data protection and the commitment of parties to the laws

5. Information Storage and Protection External Servers
Your personal data is stored on secure servers outside the Kingdom of Saudi Arabia and we apply recognized protection standards to protect information from unauthorized access or use We use organizational and technical procedures such as encryption access controls and employee training to protect data

6. Information Retention and Deletion
৹ We retain your data only for the timeframe necessary to achieve the purpose for which it was collected or as required by law
৹ After the need ends we delete and destroy the data from all our systems or anonymize it in a secure way that guarantees it cannot be retrieved or reused

7. Your Rights
You have the right as a user or data subject to exercise the following rights and we commit to responding to them within 30 business days

৹ Accessing your personal data that we hold and obtaining a clear copy of it

৹ Requesting its correction updating or completion if it is incomplete

৹ Requesting the deletion and destruction of your data whose need has ended

৹ Withdrawing and reviewing your consent to process data at any time

8. Data Access and Update Requests DSAR
You can submit a formal request to access your personal data correct it or delete it via email it@aq-ksa.com We may request confirmation of your identity before executing the request to preserve data security and we commit to responding within 30 days

9. Policy Updates
We may update this policy from time to time When making any material amendment we will publish a notice of that on our website We recommend you review the policy periodically to know the latest changes

10. Contact Us
If you have any inquiry regarding the privacy policy or the way we handle your data you can contact us via Saudi Al-Dalu Company Limited
Email: privacy@aq-it.com
Phone: +966 56 338 1738